RETURN POLICY - Your satisfaction is GUARANTEED!
All Luggage Online products come with our 30-day FREE & EASY Returns Policy. If, for any reason, you are not satisfied with your purchase, click on "Return / Exchange My Order" on the top right of our homepage.
If the item is not received back within 10 business days from your return claim your return will not be valid. Once your return is received we will apply a full refund less any shipping costs to the original form of payment.
RETURNS PROCEDURE
Details
EXCHANGES
If you would like to exchange your item for something that better fits your needs, a new order will need to be placed. Simply follow the same process as a return; details are outlined above.
Shipping Address for Returns if you choose to use your own shipping carrier.
Please include a copy of your Return email and send all Returns to:
Luggage Online
ATT: Returns Department
Additional Details
Defective or Damaged Good
Please contact us immediately if your Luggage Online purchase arrives in defective or damaged condition. It is best if you can take a picture of your defective item and attach it to your email to customerservice@luggageonline.com. Items that arrive in defective* or damaged condition will be replaced immediately.
*Defective merchandise is covered for 30 days by Luggage Online. After that time please refer to the manufacturer for warranty service.
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