FREE & EASY
SHIPPING & RETURNS
We are happy to help. Not 100% satisfied with your item?
As a courtesy to our customers we are proud to offer Free Ground Shipping on all domestic orders
Free Ground Shipping
Luggage Online works quickly and efficiently to process and ship your order. We know you are excited to receive your new items, but please allow 1-3 business days for your order to be processed.
We understand that customers will sometimes need to receive their items quicker than our Free Ground shipping. The opportunity for express shipping methods will be available at checkout for a fee calculated by your shipping address.
Don't Panic! If you order multiple items within one order keep in mind that it can be shipped separately and arrive at different times. When ordering a set with multiple sizes it is usually nested and shipped in a single box.
We are thrilled to offer FREE RETURNS for the first time on Luggage Online
We get it, sometimes something just doesn't work for you and you want your money back. All Luggage Online products come with our 30-day FREE & EASY Returns Policy. we will provide a FREE prepaid return shipping label as a courtesy to our customers.
We don't want to rush you. We know returns are not everyone's top priority, but If the item is not received back within 10 business days from your return claim it will no longer be valid. Once your return is received we will apply a full refund less any shipping costs to the original form of payment.
New & Unused
All returned items will be inspected upon arrival. All merchandise must be in the same new, unused condition in which you received them.
Please make sure all original tags are on the returned items.
Items returned to Luggage Online that are not in new, unused condition will NOT be refunded.
We want to make sure returns are as easy as possible to do, but if you need more detailed information read our full return policy.
VACAY MODE Checklist
STEP 1: CHOOSE YOUR ITEMS
STEP 2: CHECKOUT TIME! WHAT IS YOUR PREFERRED PAYMENT METHOD?
STEP 3: WAIT A FEW DAYS FOR YOUR ORDER TO ARRIVE, YOU MAY WANT TO SPLURGE FOR EXPRESS SHIPPING IF YOU ARE EXCITED!
STEP 4: START PACKING FOR YOUR VACATION SINCE YOU CHOSE AWESOME LUGGAGE!
I bought a luggage set that i didn't like and returned it with the free label. Customer service recomended the nonstop set and i am so happy with it. Very sweet customer service girls on the chat.