Covid-19 Response

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We are open and shipping on time!

We have made the decision to open our offices and warehouse. In doing so, we are following CDC and local guidelines to keep everyone safe.

Our warehouse staff is working hard to process and ship orders in a timely manner. As we all face the impacts of COVID-19, Luggage Online continues to prioritize the health and well being of our associates, customers, and communities.

Please note our express deliveries are still available on Tumi, Rimowa, and Briggs & Riley orders. Due to unprecedented circumstances there may be order processing on delivery delays from our shipping carrier. However, We are committed to getting orders to our customers as quickly as possible.

Thank you for being part of our Luggage Online family. As a loyal customer, especially during a difficult year we are grateful for your continued support. -Luggage Online

Protecting our staff and customers is our #1 priority

• As we reopen, we want to provide a safer and smarter shopping experience for all. Below are some of the safety measures we are taking to ensure everyone's safety:
• All Associates are required to wear face coverings and wash their hands routinely throughout the day.
• We are limiting capacity at this time with some employees working remotely to ensure proper social distancing.
• We are cleaning our workspace throughout the day. Hand sanitizers and wipes are provided and encouraged multiple times a daily.
• We are taking extra precautions to ensure all returned merchandise is handled appropriately.
• Your health and well being, and that of our associates, remains at the forefront. Please continue to take care of yourselves and each other.

Customer Service Hours

In order to keep our customer service staff safe we have chosen to limit office hours. Please be patient as we work hard to respond to everyone in a timely manner.

We are dedicated to supporting our customers at this time, but please keep in mind that we are experiencing heavier call volumes and longer hold times during this period.

Call Toll-Free:

1-844-999-7678

Monday - Thursday: 9:30 AM - 5:00 PM EST

Friday: 9:30 AM - 4:00 PM EST

Email Us: customerservice@luggageonline.com