Covid-19 Response
Protecting our staff and customers is our #1 priority
- • As we reopen, we want to provide a safer and smarter shopping experience for all. Below are some of the safety measures we are taking to ensure everyone's safety:
- • All Associates are required to wear face coverings and wash their hands routinely throughout the day.
- • We are limiting capacity at this time with some employees working remotely to ensure proper social distancing.
- • We are cleaning our workspace throughout the day. Hand sanitizers and wipes are provided and encouraged multiple times a daily.
- • We are taking extra precautions to ensure all returned merchandise is handled appropriately.
- • Your health and well being, and that of our associates, remains at the forefront. Please continue to take care of yourselves and each other.
Customer Service Hours
In order to keep our customer service staff safe we have chosen to limit office hours. Please be patient as we work hard to respond to everyone in a timely manner.
We are dedicated to supporting our customers at this time, but please keep in mind that we are experiencing heavier call volumes and longer hold times during this period.
Call Toll-Free:
1-844-999-7678
Monday - Thursday: 9:30 AM - 5:00 PM EST
Friday: 9:30 AM - 4:00 PM EST
Email Us: customerservice@luggageonline.com