FAQs

So many bags, which one to choose? You want to buy a bag that will hold up to the way you travel. As you compare bags you should be comparing these points...

Fabric: The biggest difference in the quality of a bag lies in the fabric it is made of. Most bags are made from nylon, leather, or polyester. However, there are varieties of each:

Nylon: When talking about nylon, you will notice differences in the "denier" of the fabric. This is a reference to the thickness of the nylon threads in that fabric. The higher the denier, the more rugged the fabric woven from it. 2520 denier is the most durable nylon you will find. Many manufacturers have created names for their own specialized heavy variations. The toughest are Dupont, Ballistic, & Cordura. These heavy nylons are extremely hard to puncture or slash. In fact, the names come from their origins as layers in bulletproof clothing made for police. Lighter nylons are also strong and are often used for backpacks and duffels because of their flexibility and lightness. Most nylon bags are also treated with a sealant on the interior face of the fabric that helps to keep your garments protected and dry should the case get wet.

Leather: You will often see leather bags described as "Full-Grain" or "Top-Grain". These bags are made from the exterior hide rather than from split layers, and are very sturdy. Belting leather is thick leather often used in briefcases, attaches, and catalog cases. Luggage sewn from belting leather is stiff enough to stand alone without a frame. That thickness also lends it for use in the trim and piping of nylon bags.

Polyester: Polyester is the least durable of the 3 fabrics. Like nylon, you will notice differences in the "denier" of the fabric. The higher the denier, the more durable the fabric. Polyester bags are best suited for infrequent travelers.

Handles: Most upright cases are equipped with a push-button handle that locks in two positions. There are some variations. Some bags have a swivel handle that pivots and locks into a natural "palm-facing the body" rolling position, some handles have a Thermal Plastic Rubberized grip for comfort, some handles extend further to accomodate taller travelers, etc. But, for the most part, the handles are very similar and the difference in handles is going to be in the construction of the handle, which can best be determined by the reputation of the brand.

Wheeles: Most luggage manufacturers have adopted the rubber wheels originally created for in-line skates. They are quiet and wear like iron. Look for wheels that are slightly recessed into the frame of the bag, which helps reduce wear. Some bags are equipped with four, 360 degree rotation wheels for multi-directional rolling.

Zippers & Locks: Larger, oversized zippers and pulls tend to be sturdier and are great for a firm grip. You will notice some zippers being described as "self-healing". These zippers are made of interlocking nylon coils. If the halves of these "self-healing" zippers ever split apart from internal pressure, just sliding the pull back to the start will allow you to rejoin them. If you are concerned with securing the contents of your bag, look for a bag that comes with a TSA-approved lock and you won't have to worry about them cutting your lock at the airport!

If you need further assistance, don't hesitate to contact us! Our sales associates have been in this industry for years and would be happy to help you choose the right bag to suit your needs! Call us toll-free at 1-844-999-7678 or send us an email: customerservice@luggageonline.com

1) What are the carry on requirements for most major airlines?

A. Although restrictions do vary from airline to airline the standard requirements are 22”x14”x9” (45 linear inches).

2) What is suiter?

A. A suiter is a feature available in must upright suitcases, which allow you to carry on or two suits in the lid of the suitcase. In most cases they are removable if not needed.

3) What can I do if my bag is damaged by the airline?

A. If your bag is damaged by an airline, you should immediately file a damage claim with the airline. Most manufacturers' warranties do not cover abuse or mishandling. Contact the manufacturer directly for information on a specific product's warranty.

4) What is the largest bag allowed to be checked?

A. Being that different airlines have different restrictions and fees regarding this matter, you may want to contact the airline directly. Rule of thumb would be no bigger than a 27in.

5) What does "spinner" wheels mean?

A. Spinner wheels are a four wheeled 360 degree rotation system for multi-directional rolling.

6) What is the difference between the fabrics used in luggage?

A. Ballistic Nylon: Heavy nylon, originally created for use in bullet-proof vests. Very difficult to slash or puncture. (Best)
Cordura Nylon: Heavy nylon, difficult to slash or puncture. (Better)
Polyester: A lighter fabric which is tear and puncture resistant. (Good)

1) Can I place an order with a different billing address than shipping?

A. Yes, you can. In our easy to fill out one page checkout just supply us with the appropriate information and we will take care of the rest.

2) Can I pay with a check/money order?

A. Unfortunately Luggage Online does not accept checks or money orders as payment at this time.

3) Can I place an order by over chat or phone?

A. You can absolutely place your order using our Live Chat or by telephone. It is just as secure as placing the order online. Just give us a call at 1-844-999-7678 or visit us on Live Chat and we will take the order for you.

4) Do you accept foreign credit cards?

A. Our online system does not accept foreign cards at this time. If you are visiting from overseas and would like something shipped within the US give us a call at 1-844-999-7678 or send us a message on Live Chat and someone will be happy to assist you.

5) Do you offer gift cards?

A. Yes we do! You can purchase a gift card in any whole number denomination and have it e-mailed to anyone you would like. Purchase here.

6) What payment types do you accept?

A. Visa, Mastercard, American Express and Discover. 

1) Do you offer free shipping?

A. Free Ground shipping on all items $99 or more on the website.

2) How long will it take for my order to ship and deliver?

A. Under normal circumstances our orders ship out between 24 and 48 hours. Delivery times vary and depend on where the item(s) are being shipped.

3) Do you offer expedited shipping?

A. We offer several options for shipping 3-Day, 2-Day and Next Day Air service via UPS and 1-2 Day Express Mail with USPS. Please keep in mind that orders placed after 1:00 pm EST will not ship until the following business day, also note that UPS does not deliver on the weekends.

4) Will all the items on my order shipped together?

A. Being that we ship from multiple warehouses all over the US your order may arrive a couple of days apart. Tracking information is supplied to you when the order ships, which will allow you to track the individual packages.

5) Do you ship outside of the United States?

A. LuggageOnline.com is proud to offer you international shipping. Please see our International Shipping page for more details.

What can I do if my bag is damaged by an airline?

If your bag is damaged by an airline, you should immediately file a damage claim with the airline. Most manufacturers' warranties do not cover abuse or mishandling. Contact the manufacturer directly for information on a specific product's warranty.