Every item sold at Luggage Online is covered by the manufacturer's warranty. The warranty length is listed on the product details page. For more details on specific warranties, you'll want to contact the manufacturer directly.
Luggage Online does not perform repairs. If you find that your luggage requires service, you will need to contact the manufacturer to locate an authorized part/repair center in your area. If an authorized repair center is not available in your area, you will be given instructions on how to send your item(s) in for service. Repairs and service will be performed under the terms of the product warranty. Feel free to contact us if you have any questions or if you experience difficulty in obtaining repairs and service on items purchased from Luggage Online.
Luggage Online does not stock replacement parts for any of the merchandise that we sell. Contact the manufacturer in order to locate an authorized part/repair center in your area. Depending on the situation, they may be able to send you the parts for repair. In most cases, however, you will probably need to send the bag to the manufacturer or one of their authorized agents in order to receive parts and service. Parts will be replaced under the terms of the product warranty. Feel free to contact us if you have any questions or if you experience difficulty in obtaining parts and service for items purchased from Luggage Online.