Luggage Online does not stock replacement parts for any of the merchandise that we sell. Contact the manufacturer in order to locate an authorized part/repair center in your area. Depending on the situation, they may be able to send you the parts for repair. In most cases, however, you will probably need to send the bag to the manufacturer or one of their authorized agents in order to receive parts and service. Parts will be replaced under the terms of the product warranty. Feel free to contact us if you have any questions or if you experience difficulty in obtaining parts and service for items purchased from Luggage Online.