> Ordering Help
> Ordering by Phone, Fax, or Mail
> Payment Methods we Accept
> Low-Price Guarantee
> Sales Tax
> Receipts and Packing Slips
> Cancelling or Changing an order
> International orders



To find the item you're looking for, you can browse by brand or product type using the navigation bar above. When you find an item you would like to purchase, select the color you would like, and click the "Add to Cart" button. You will then be directed to your "Shopping Cart". After adding an item to your cart, if you would like to continue shopping and add other items to your order, click on the "Continue Shopping" button. At any time you can remove items from your cart, change the amounts of products selected, or simply review the details of each item. You will find a link to your Shopping Cart on the upper right hand corner of every page. When you are finished shopping and would like to "Check Out", or complete your order, simply click the "Proceed to Checkout" button in your cart and you will be guided through the secure checkout process which will ask you for your shipping address, billing address, and payment information. If you need further assistance with our online ordering process, please do not hesitate to call us toll-free at 1-888-958-4424. We can help you through the process or take your order over the phone.

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If you'd prefer to place your order over the phone, call us toll-free at 1-888-958-4424. One of our experienced sales associates will be glad to assist you in placing an order or answer any questions you may have.

Customer Service Hours
Monday-Thursday, 9am - 9pm EST
Friday, 9am-530pm EST
Saturday-Sunday, 12pm to 6pm EST

Faxing Your Order
If you'd prefer to fax us your order, fax us toll free at: 1-877-478-4462 (856-751-7904 outside the U.S.)
Include these items in your fax:

• Name and address
• Credit card number and expiration date
• Phone number (day / night)
• Ship to address
• Items to be shipped
• Prices quoted
• Signature
  

Ordering by Mail
To place an order by mail* simply send a check or money order for the total amount of your order. Be sure to include the following:

• Name and address
• Phone number (day / night)
• Ship to address
• Items to be shipped

Mail to:
Luggage Online
1140 Thomas Busch Memorial Highway
Pennsauken, NJ 08110-2311

* Orders placed by mail will be shipped upon check approval (may take up to ten days)

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We accept Visa, MasterCard, Discover, American Express & PayPal.

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Luggage Online always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a 110% Low-Price Guarantee. If you see your bag selling elsewhere for less*, contact us within 30 days of your purchase and we'll refund you 110% of the difference between the lower price and our price. It's that simple!

*Competitor's shipping charges, if any, will be included. Offer valid on Internet advertised prices only. Items must be in stock with site. Price guarantee not valid on auction sites, shopping comparison sites, or Amazon.com

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Sales tax is only charged on orders being shipped to PA and NJ. Sales tax will also be applied to these orders.

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All orders will be sent a confirmation e-mail shortly after the order is placed. Please print or save the order confirmation email for your records. The order confirmation will serve as your receipt and proof of purchase. Luggage Online does not include a receipt or packing slip with your order. If you have misplaced your order confirmation or require a duplicate receipt, simply contact us. Duplicate receipts can be sent via e-mail, fax, or U.S. Mail.

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Luggage Online will cancel your order if your request is made before the item has shipped from our warehouse or the order has been sent to one of our vendors. Because many of our items ship the same day they are ordered to ensure a timely shipment, it is neccessary that you call us within a few hours of placing your order should you decide you'd like to cancel your order. We will make every attempt to cancel your order, but we can not guarantee we will be able to stop processing. However, should you receive an item you do not want, don't worry... you can return it on us.

Changing Your Order
In order to make changes to your order, we will have to cancel your order and place a new one. Because many of our items ship the same day they are ordered to ensure a timely shipment, it is neccessary that you call us within a few hours of placing your order should you decide you'd like to change your order. We will make every attempt to change your order, but we can not guarantee we will be able to stop processing. Should you receive an item you do not want, don't worry, you can return it on us and place a new order for the item you'd like instead.

We do verify prices as part of our shipping procedures. If we discover that an item's current price is incorrect, weather it be from a typo or technical error than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Customer Service
1-888-958-4424
sales@luggageonline.com

Hours
Monday-Thursday, 9am - 9pm EST
Friday, 9am-5:30pm EST
Saturday-Sunday, 12pm to 6pm EST

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Luggage Online now ships outside of the US to over 200+ countries

LuggageOnline.com has partnered with a trusted thrid party company, iShopUSA to fulfill orders for our international customers. Simply put your selected items in your shopping cart and proceed to checkout. At that time, choose the international checkout option.

You will then be automatically directed into the iShopUSA checkout process. You may pay with international credit cards, Paypal or wire transfers. iShopUSA will then process your payment and guaratee dilivery. Once your order is completed, all inquires should be directed to iShopUSA Customer Service Department.