How do I have my luggage repaired?
Luggage Online is home to the most respected luggage brands in the world.
Luggage Online does not, however, perform repairs, provide
warranty service or provide replacement parts of any kind.
If you find that your luggage requires service, you will need
to contact the manufacturer in
order to locate an authorized part/repair center in your area.
If an authorized repair center is
not available in your area, you will be given instructions on how to
send your item(s) in for service.
Repairs and service will be performed under the terms of the
product warranty.Feel free to contact
us if you have any questions or if you experience difficulty
in obtaining repairs and service on items purchased from Luggage
Online.
What if my bag
is damaged by the airlines?
If
your bag is damaged by an airline, you should immediately file a
damage claim
with the airline.
Most manufactures warranties do not cover abuse or mishandling. Contact
the manufacturer directly for
for information on a specific
products warranty.
Do you charge
sales tax?
Sales tax is only charged on orders being shipped to PA and
NJ. 6% sales tax will be applied to PA orders and 7% will be applied to NJ orders.
Do your
products come with a warranty?
Every item sold at Luggage Online is covered by the manufacturer's
warranty. The warranty length is listed on the product details
page for all items we currently sell on our site. For
other products, or for more details on specific warranties, you'll
want to contact the manufacturer directly.
Do you sell
items that are not featured on your website?
Yes, please contact one of our experienced sales associates if you do not
see the item(s) you are looking for. You may contact our sales department by
telephone at 1-888-958-4424, e-mail or FAX at 1-877-478-4462.
Defective or
Damaged goods
Please contact
us immediately if your Luggage Online purchase arrives in
defective or damaged condition. Items that arrive in defective
or damaged condition will be replaced immediately.
Receipts
and Packing slips
In most cases, Luggage Online does not include a packing slip
or receipt with your order. Your order confirmation email will
serve as your receipt and proof of purchase. If you have
misplaced your order confirmation or require a duplicate receipt for
some reason, simply contact
us. Duplicate receipts can be sent via email, Fax or U.S.
Mail.
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